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The office of the ombuds is a place where members of the UCSD community can
go to receive assistance resolving university-related conflicts, disputes or
complaints on an informal basis. In order to afford members of the UCSD community
the greatest freedom in using the services that the office provides, the office
is confidential, neutral, informal and independent.
—The office of the ombuds
will not keep any permanent records about you or the information that you share
with the ombudsperson. The ombudsperson will not share any information you
give her with anyone outside the ombuds office without your permission unless
in the course of your communication with her, you give her permission to do so.
The only exception to maintaining such confidentiality is where the ombudsperson
has determined that an imminent threat of serious harm exists.
The ombudsperson will not
take sides in any conflict, dispute or issue, and will consider the interests
and concerns of all parties involved with the aim of achieving a fair and equitable
resolution to the issues presented.
The ombudsperson facilitates
communication when conflict arises and provides the opportunity for informal
dispute resolution. The ombudsperson does not arbitrate, adjudicate, formally investigate
or participate in any internal or external formal process. The office supplements but does not
replace other resources at the university.
To ensure objectivity and
effectiveness, the office operates independently of administrative authorities.
The office reports to the Chancellor’s office for administrative and budgetary
purposes but not regarding the substance of matters discussed in the office.
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